The Year of Customer Servicepaula2020-01-28T12:14:12-05:00
The Year of Customer Service
Some days you are on the giving end of it, some days, the receiving end. As important as it is for you to get it, it is even MORE important for you to give it. To what am I referring? customer service
Why, Customer Service, of course!
You know how important good customer service is to you when you are making buying decisions…what restaurants in which to dine, which shops to patronize, what merchandise to buy. Try practicing the “Golden Rule” as it applies to customer service and be an example of how to give great service in your own job.
Even if you are not in a strictly-speaking “customer service” job function, everyone has some sort of “customer constituency” to keep happy. Perhaps it is a boss or coworkers, or students, or parents, or clients, or vendors, or even family members.
Remembering that how you treat others reflects back on you and your job should keep you perpetually on your toes and being the best, most helpful “customer service rep” you can be!
If you are a business owner, maybe pay closer attention to how your staff is greeting your clients and prospects, either over the phone, via email, or in person. Is the phone picked up quickly? Are questions handled with “I don’t know” (bad) or “Let me find out” (good)? Are customers spoken to respectfully (good) or perfunctorily (bad)? Are people left on hold for a long time (bad) or asked if they prefer to hold or be called back (good)?
Do you find yourself doing one of the “bad” actions yourself or are you consistently a “good” customer service person?