Like most things in life, form follows function, so when designing good survey questions, you should be asking yourself what the purpose is, how often you will send out the survey questions, and to who is your audience.
Try having your response options like this:
- Very satisfied or very likely
- Satisfied or likely
- Dissatisfied or unlikely
- Very dissatisfied or very unlikely
Questions are helpful when making a decision:
- Should I offer a new product or service?
- How satisfied are my clients and are they likely to recommend me to friends?
- How do I stack up against my competition?
- Can I generate referrals?
- Are my customers aware of all of the products and services I currently offer?
Try survey questions like these:
- How satisfied are you with the quality of our finished product?
- Are you satisfied with our service?
- How likely are you to recommend us to colleagues and friends?
- What could we do to improve your experience next time?
- Apart from the products/services you already buy from us, what other products/services do you have a need for but do not currently buy from us? (give a list of your other products/services)
- What percent of your purchasing do you do with us?
There are hundreds of possibilities that can all be geared toward your customers and prospects. Email surveys are simple to personalize. You can mine tons of useful, even crucial, information from a properly-phrased and executed survey.
Contact your favorite local Baltimore printer… we can help!